Return and Exchange Policy:
1—You have 60 days from the time of the factory shipment to return or exchange your items. All items returned within
this time frame can be refunded or exchanged. If you purchased 4 pairs or more on one order and received free shipping then
your exchange order will also be shipped for free. If you purchased 3 pairs or less and were originally charged $5 for shipping,
you will be charged a flat $5 shipping fee again for your new exchange order. Upgraded shipping at an additional cost is also available
for exchanges - contact us (Toll Free 888-465-7330) for details. There are no restocking fees for exchanges or returns. After 60 days all sales are
final and will not be exchanged or refunded. Items returned to us after 60 days will be disposed of or returned to you at
your cost.
2—You are responsible for the cost of shipping your items back to us. We suggest
Delivery Confirmation from the U.S. Postal Service. It is both quick and cost effective.
3—Soiled, worn or dyed items are not returnable or exchangeable. Items are considered
soiled if they are dirty and unable to be resold. Shoes should be tested on a carpet to prevent scuffing in case they need to be
returned. All shoes should also be tried on with stockings to prevent toe marks. If your shoes are received back scuffed, soiled, or
with toe marks, no refund or exchange will be given. Any items sent back soiled, worn or dyed can be sent back to you at your request
and you will be responsible for the ship back cost.
4—Your purchase is shipped brand new and direct from Prom Shoes Boutique vendors' warehouses.
Items that you return to Prom Shoes Boutique must be in the same new condition as they were received. This means boxes
must contain all original tissue paper and shoes must be in their plastic bags. NOTHING SHOULD BE TAPED TO THE SHOE BOX. The shoe
box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Do not
put your shoe box in an envelope (FedEx envelope for example) or simply tape up your shoe box and put an address on it.
This will destroy the box and thus will not be accepted back by the factory for return. Your return of merchandise will not
be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to
you at your cost.
5—When returning items for refund or exchange please fill out the card provided in your box.
If you did not receive a return card in your box simply Click Here and print
out a copy. If you can not print the form just write down all of the needed information on a piece of paper and place it
in the box with your return.
RECEIVING YOUR SHIPMENT
6—You must be prepared to receive your items at the requested shipping address. If your shipment
is refused for any reason or you gave us an improper address you will be charged the exact amount that UPS charges us for any address
correction or refused shipment. Additionally, if an order comes back to us because you were unable to accept it you will be charged
to reship it and you will also be charged the exact amount that UPS charged us to send the order back to the warehouse.
Prom Shoes Boutique.com
c/o Dyeable Shoes Online, Inc.
1190 Mahogany Lane
Weston, FL 33327
E-MAIL DyeKing
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